In the decision to purchase a new boat, the quality of customer service is a determining factor: good after-sales service ensures the ability to fully enjoy your future sailboat or powerboat, notably by reducing the risk of technical failure.
Aware of this reality, the Jeanneau crew have developed exacting standards: upon taking delivery of your boat, a full array of customer services is at your disposal, guaranteeing simplicity, reliability, and reactivity in every situation. From ensuring the oversight of your warranties to the availability of your spare parts, as well as the regular technical maintenance of your boat, we handle everything that is important to enable you to cruise with peace of mind.
Jeanneau Boat Warranties: Clear, Lasting Commitments
Committed to serving Jeanneau owners, Jeanneau offers customers a clear warranty policy. From the moment of purchase, each new boat benefits from optimal coverage: within the framework of recreational use, the Jeanneau builder’s warranty on spare parts and labour covers a period of three (3) years, and the structural warranty covers a period of ten (10) years.
Builder’s Warranty on Spare Parts, Components, and Labour
Upon delivery of each new boat, the three-year period of coverage by the builder’s warranty begins. The exclusive builder’s warranty offered by Jeanneau covers spare parts, the majority of the boat’s components, and labour.
Jeanneau Structural Warranty
In addition to this general warranty, the structure of new Jeanneau boats is also covered by a warranty. Jeanneau commits to offering our customers a warranty coverage of ten (10) years on the hull and deck structures of our boats. This long-term warranty attests to the level of confidence in the construction of Jeanneau boats.
One Condition: Annual Maintenance
These two Jeanneau warranties covering spare parts, components, structural elements, and labour apply from the date of delivery. On the other hand, to be eligible for coverage, it is essential to have maintained the sailboat or powerboat according to the builder’s recommendations. Annual maintenance of the boat and appropriate hull protection, notably, conducted by an authorized Jeanneau dealer, are required.
Warranties are always accorded after a diagnostic assessment by an authorized Jeanneau dealer and Jeanneau technical services.
A Trusted International Dealer Network to Accompany Each Owner
From the purchase phase, Jeanneau owners enjoy full customer services. Owing to our large dealer network with a worldwide presence, customer service is ensured for the life of your sailboat or powerboat.
Present in Over 80 Countries
While certain boatbuilders outsource their after-sales services, Jeanneau has made the decision to rely on an exclusive network of authorized dealers.
Territorial coverage by the network of Jeanneau dealerships is among the most extensive in the sector: present in over 80 countries around the globe – over Europe, Africa, Asia, Oceania, and the Americas. The professional network includes de 300 dealers and expert technicians, carefully selected to ensure a uniform customer service, whatever the cruising plans and zone of the boat and her crew!
This organisation enables each owner to always benefit from the highest level of service, over the long term.
Jeanneau Dealers
Continuous Professional Training
All around the world, each authorized Jeanneau dealer is trained in the specific technical points of each model, in warranty procedures, as well as in the expectations of the shipyard for preventative and routine maintenance for each boat. The skills and knowledge of each professional are regularly put to the test, and skills training is regularly updated. As such, these professionals are your preferred contacts, in all circumstances.
On a daily basis, Jeanneau dealers conduct technical checks on the boats, offer precise technical diagnostics, and intervene with original spare parts approved by the shipyard.
Jeanneau Technical Inspection: Exacting Quality Control for the Duration
At the owner’s expense, technical inspections guarantee the early detection of any eventual anomalies.
Conducted according to Jeanneau’s high standards by an approved dealer, the Jeanneau technical inspection ensures that the investment is protected over time, for the life of the boat.
Technical Inspection Schedule for Jeanneau Boats
According to the General Conditions for warranties on Jeanneau boats, to benefit from coverage, the owner must conduct periodic inspections. As such, the new powerboat or sailboat must undergo a technical inspection:
• 6 months before delivery
• 1 year after delivery
• 2 years after delivery.
This required inspection protocol plays a determining role in the boat’s durability and the maintenance of their performance: inspections conducted by professionals to check various points – notably the hull, the propulsion system, and the onboard electrical system – enable the detection of unusual wear or premature deterioration of the boat.
Structured, Rigorous Inspections
Technical inspections must be conducted by an authorized professional within the Jeanneau dealer network. This is to guarantee reliable professional interventions conducted according to the builder’s standards, with the appropriate tools and parts.
The Jeanneau Maintenance Log and Inspection Certificate
From the Sun Odyssey to the Jeanneau Yacht, the Cap Camarat, and Merry Fisher, each Jeanneau is delivered with its own maintenance log. This includes, first, the certificate of delivery of the boat, recommendations for environmentally responsible maintenance, and the boat’s registration. Then, it details the various technical inspections to conduct, at six months, and then once each year.
Examples of key points to inspect aboard a Jeanneau powerboat, six months after delivery:
Hull Inspection
- Gelcoat
- Through-hulls (corrosion, leaks)
- Condition of the bilge / presence of liquid
- Anodes / zinc anodes
Propulsion System Inspection
- Transmission / propulsion
Electrical System Inspection
- Installation and condition of the batteries
General Inspection
- Inspection of all equipment
It is also in the Jeanneau maintenance log that the inspection certificates are kept. Completed by Jeanneau dealers, they are required in order to benefit from the warranty of the boat. With this history, each sailboat or powerboat is monitored with precision: if need be, Jeanneau After-Sales Services can effectively intervene, even many years after delivery.
Jeanneau Customer Service: Structured, Reactive Marine After-Sales Service
Specialized and particularly well organized, Jeanneau customer service is often considered among the best marine after-sales services. We pride ourselves in providing exemplary customer service worthy of a large boatbuilder like Jeanneau.
Jeanneau After-Sales Services are comprised of five managers responsible for supporting the entire Jeanneau dealer network. Each is specialised in a geographic region, as well as particular skillsets.
Experience on the Water, Above All
The entire Jeanneau dealer network is trained to rigorously, professionally, and quickly attend to customer files. Fluid communications between the shipyard, the dealer network, and the technical centres enable efficient interventions, without delay.
Customers have the assurance that they are supported by reliable, reactive professionals, accompanying them throughout their journey. The principal objective of our after-sales crew remains the peace of mind and satisfaction of our customers aboard their Jeanneau!
Jeanneau Repairs and Spare Parts
Quality of after-sales services also depends on the logistics and availability of spare parts.
Technical references for all Jeanneau’s original parts are compiled in a very comprehensive catalogue. For a porthole, for a piece of deck hardware, or for an engine component, aboard a DB Yacht, an NC, a Sun Fast, or a Merry Fisher Sport… each piece is carefully referenced – including for the oldest models.
In the case of a repair, the dealership can access information about a boat via a shared digital platform and quickly order the adapted material. The owner has the guarantee of benefiting from high-quality, original spare parts. The intervention is planned without delay, conducted with precision, and enables the boat to regain or to maintain its initial performance level.
As a future boat owner, are you seeking to cruise with peace of mind, over the long term? As a trusted boatbuilder, Jeanneau will accompany you for the duration.
Choose cruising freedom and enjoyment, today and ten years from now!
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